Plans and limits

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Overview

Genseo offers different plans with varying article limits and features. This guide explains monthly article limits, how upgrades affect your limits, and how billing cycles work.

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Monthly Article Limits

Each plan includes a monthly article limit that determines how many articles you can generate per month.

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How Limits Work

• Monthly reset: Article limits reset at the beginning of each billing cycle
• Per account: Limits apply to your entire account, not per user
• Unused articles: Unused articles don’t roll over to the next month
• Overage: Exceeding your limit may require upgrading or waiting until the next billing cycle

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Understanding Your Limit

Check your current limit and usage:

1. Go to Settings → Billing
2. View your current plan and article limit
3. Check how many articles you’ve used this month
4. See how many articles remain in your current billing cycle

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Upgrades and Limits

Upgrading your plan increases your monthly article limit and unlocks additional features.

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How Upgrades Work

When you upgrade your plan:

1. Immediate effect: Your new limit takes effect immediately
2. Prorated billing: You may be charged a prorated amount for the remainder of your billing cycle
3. New limit: Your monthly article limit increases to the new plan’s limit
4. Additional features: You gain access to additional features included in the new plan

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Upgrading Mid-Cycle

If you upgrade mid-cycle:

• Immediate access: You immediately gain access to the new plan’s limit
• Prorated charge: You’re charged a prorated amount for the upgrade
• Reset date: Your billing cycle reset date remains the same
• Usage tracking: Your article usage continues from your current usage

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Example Upgrade Scenario

Current situation:

• Plan: Starter (20 articles/month)
• Articles used: 18 articles
• Days remaining: 10 days

After upgrade:

• New plan: Professional (100 articles/month)
• Articles available: 100 articles (immediate)
• Prorated charge: Applied for the upgrade
• Reset date: Remains the same (10 days)

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Billing Cycles

Billing cycles determine when your article limits reset and when you’re charged.

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Monthly Billing

• Billing period: 30 days from your signup or upgrade date
• Reset date: Article limits reset on your billing date
• Charge date: You’re charged on your billing date
• Usage tracking: Article usage is tracked per billing cycle

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Annual Billing

• Billing period: 365 days from your signup or upgrade date
• Reset date: Article limits reset monthly (not annually)
• Charge date: You’re charged annually on your billing date
• Usage tracking: Article usage is tracked per month, with limits resetting monthly

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Managing Your Limits

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Monitoring Usage

Track your article usage:

1. Dashboard: Check your dashboard for current usage
2. Billing settings: View detailed usage in billing settings
3. Notifications: Receive notifications when approaching your limit
4. Usage history: Review past usage to plan future needs

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Avoiding Limit Issues

Plan your content to avoid hitting limits:

• Monitor usage: Regularly check your article usage
• Plan ahead: Schedule content to avoid exceeding limits
• Upgrade when needed: Upgrade before hitting your limit
• Optimize usage: Use articles efficiently to maximize value

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When You Hit Your Limit

If you exceed your monthly limit:

1. Upgrade option: Upgrade to a higher plan for more articles
2. Wait for reset: Wait until your billing cycle resets
3. Contact support: Contact support for custom solutions
4. Review usage: Review your usage to optimize future content planning

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Downgrades and Limits

Downgrading your plan reduces your monthly article limit.

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How Downgrades Work

When you downgrade your plan:

1. Effective date: Downgrade takes effect at the end of your current billing cycle
2. New limit: Your monthly article limit decreases to the new plan’s limit
3. Current usage: Your current usage remains until the billing cycle resets
4. Feature access: You lose access to features not included in the new plan

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Downgrading Mid-Cycle

If you downgrade mid-cycle:

• Current cycle: You keep your current plan’s limit until the end of the billing cycle
• Next cycle: The new plan’s limit applies at the start of the next billing cycle
• No refund: You’re not refunded for the remainder of the current cycle
• Feature access: You keep feature access until the end of the current cycle

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Best Practices

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Planning Your Usage

• Monitor regularly: Check your usage throughout the month
• Plan content: Schedule content to maximize your article limit
• Upgrade proactively: Upgrade before hitting your limit to avoid interruptions
• Optimize articles: Use articles efficiently to get the most value

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Managing Billing

• Understand cycles: Know when your billing cycle resets
• Track usage: Monitor your article usage regularly
• Plan upgrades: Plan upgrades based on your content needs
• Review plans: Regularly review your plan to ensure it meets your needs

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Common Questions

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Do unused articles roll over?

No, unused articles don’t roll over to the next month. Your article limit resets at the beginning of each billing cycle.

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What happens if I exceed my limit?

If you exceed your limit, you’ll need to upgrade to a higher plan or wait until your billing cycle resets. Contact support for custom solutions.

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Can I upgrade mid-cycle?

Yes, you can upgrade mid-cycle. Your new limit takes effect immediately, and you’re charged a prorated amount for the upgrade.

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When does my limit reset?

Your article limit resets on your billing date, which is the same date you signed up or upgraded to your current plan.

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Next Steps

• Learn about managing billing to update payment methods and download invoices
• Explore canceling subscriptions if you need to cancel
• Review contacting support for assistance with billing questions