Cancel subscription

​

Overview

This guide covers how to cancel your Genseo subscription, when the cancellation takes effect, and how to reactivate your account if you change your mind.

​

Canceling Your Subscription

​

Step 1: Access Billing Settings

1. Log in to your Genseo account
2. Go to Settings → Billing
3. Navigate to the Subscription section

​

Step 2: Initiate Cancellation

1. Click Cancel Subscription or Manage Subscription
2. Review the cancellation information
3. Confirm that you want to cancel

​

Step 3: Confirm Cancellation

1. You may be asked to provide a reason for canceling (optional)
2. Review the cancellation terms
3. Confirm the cancellation

​

Effective-at-Period-End Policy

Genseo uses an effective-at-period-end cancellation policy.

​

How It Works

When you cancel your subscription:

• Immediate effect: Cancellation is processed immediately
• Access continues: You continue to have access until the end of your current billing period
• No immediate refund: You’re not refunded for the remainder of your billing period
• Automatic cancellation: Your subscription automatically cancels at the end of your billing period

​

Example Scenario

Current situation:

• Billing cycle: Monthly (resets on the 15th)
• Today’s date: January 5th
• Next billing date: January 15th

After cancellation:

• Cancellation processed: January 5th
• Access continues until: January 15th
• Subscription ends: January 15th
• No access after: January 15th

​

What Happens at the End of Your Billing Period

When your billing period ends:

1. Subscription ends: Your subscription is canceled
2. Access revoked: You lose access to paid features
3. Data retained: Your data is retained for a period (check data retention policy)
4. No further charges: You’re not charged for future billing periods

​

What Happens After Cancellation

​

Immediate Effects

• Cancellation confirmed: You receive a confirmation of cancellation
• Access continues: You continue to have access until the end of your billing period
• No new charges: You won’t be charged for future billing periods

​

At the End of Your Billing Period

• Access ends: You lose access to paid features
• Data access: You may lose access to your data (check data retention policy)
• Export data: Consider exporting your data before cancellation takes effect

​

Data Retention

Genseo retains your data for a period after cancellation:

• Retention period: Check Genseo’s data retention policy for specific details
• Data export: Export your data before cancellation takes effect if needed
• Data deletion: Data may be deleted after the retention period

​

Reactivating Your Subscription

If you change your mind, you can reactivate your subscription.

​

Before Cancellation Takes Effect

If you cancel but want to reactivate before the end of your billing period:

1. Go to Settings → Billing
2. Click Reactivate Subscription or Restore Subscription
3. Confirm reactivation
4. Your subscription is immediately reactivated

​

After Cancellation Takes Effect

If your subscription has already been canceled:

1. Log in to your Genseo account
2. Go to Settings → Billing
3. Click Reactivate Subscription or Restore Subscription
4. Select your plan and payment method
5. Confirm reactivation
6. Your subscription is reactivated, and you’re charged immediately

​

Before You Cancel

Consider these factors before canceling:

​

Export Your Data

• Export articles: Export your articles and content
• Export keywords: Export your keyword lists
• Export settings: Export your settings and configurations
• Save invoices: Download and save your invoices

​

Understand Impact

• Loss of access: You’ll lose access to paid features
• Data retention: Understand how long your data will be retained
• Reactivation: Know that you can reactivate if you change your mind

​

Alternatives to Cancellation

Consider alternatives before canceling:

• Downgrade plan: Downgrade to a lower-tier plan instead of canceling
• Pause subscription: Check if pausing is an option
• Adjust usage: Adjust your usage to fit your current plan
• Contact support: Contact support to discuss your needs

​

Best Practices

​

Before Canceling

• Export data: Export your data before canceling
• Review usage: Review your usage to understand what you’ll lose
• Consider alternatives: Consider downgrading or pausing instead
• Contact support: Contact support if you have questions or concerns

​

After Canceling

• Monitor access: Monitor when your access will end
• Export data: Export any remaining data before access ends
• Save information: Save important information and invoices
• Stay informed: Stay informed about Genseo updates in case you want to return

​

Common Questions

​

Can I get a refund if I cancel?

Refund policies vary. Typically, cancellations are effective at the end of your billing period, and you’re not refunded for the remainder of your current billing period. Contact support for specific refund policies.

​

What happens to my articles after I cancel?

Your articles may be retained for a period after cancellation, but you’ll lose access to them. Export your articles before cancellation takes effect if you want to keep them.

​

Can I cancel immediately?

Cancellation is processed immediately, but access continues until the end of your current billing period. You’re not refunded for the remainder of your billing period.

​

How do I reactivate after canceling?

Go to Settings → Billing → Reactivate Subscription to reactivate your subscription. You may need to set up a new payment method.

​

Next Steps

• Learn about managing billing to update payment methods
• Explore contacting support if you have questions about canceling
• Review plans and limits to understand your subscription