> ## Documentation Index
> Fetch the complete documentation index at: https://docs.genseo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Billing & Invoices

> Update payment methods, add VAT or business info, and download invoices

## Overview

This guide covers managing your billing information, including updating payment methods, adding VAT or business information, and downloading invoices.

## Updating Payment Methods

Keep your payment method up to date to avoid service interruptions.

### Adding a Payment Method

1. Go to **Settings** → **Billing**
2. Click **Add Payment Method**
3. Enter your payment information:
   * Card number
   * Expiration date
   * CVV
   * Billing address
4. Click **Save**

<Tip>
  Use a credit or debit card that won't expire soon to avoid payment issues.
</Tip>

### Updating an Existing Payment Method

1. Go to **Settings** → **Billing**
2. Find your current payment method
3. Click **Edit** or **Update**
4. Enter your updated payment information
5. Click **Save**

### Setting a Default Payment Method

If you have multiple payment methods:

1. Go to **Settings** → **Billing**
2. Find the payment method you want to set as default
3. Click **Set as Default**
4. Confirm the change

### Removing a Payment Method

1. Go to **Settings** → **Billing**
2. Find the payment method you want to remove
3. Click **Remove**
4. Confirm removal

<Warning>
  You can't remove your default payment method if it's the only one on file. Add a new payment method first, then remove the old one.
</Warning>

## Adding VAT or Business Information

Add VAT numbers or business information for invoicing and tax purposes.

### Adding VAT Information

1. Go to **Settings** → **Billing**
2. Click **Tax Information** or **VAT Information**
3. Enter your VAT number
4. Select your country
5. Click **Save**

<Tip>
  VAT information is used for invoicing and tax compliance. Ensure your VAT number is correct to avoid billing issues.
</Tip>

### Adding Business Information

1. Go to **Settings** → **Billing**
2. Click **Business Information**
3. Enter your business details:
   * Business name
   * Business address
   * Tax ID or EIN
   * Business type
4. Click **Save**

### Updating Business Information

1. Go to **Settings** → **Billing**
2. Find your business information
3. Click **Edit**
4. Update your business details
5. Click **Save**

## Downloading Invoices

Download invoices for your records or accounting purposes.

### Viewing Invoices

1. Go to **Settings** → **Billing**
2. Click **Invoices** or **Billing History**
3. View your invoice list
4. Click on an invoice to view details

### Downloading Invoices

1. Go to **Settings** → **Billing**
2. Click **Invoices** or **Billing History**
3. Find the invoice you want to download
4. Click **Download** or **Download PDF**
5. Save the invoice to your device

### Invoice Information

Invoices typically include:

* **Invoice number**: Unique identifier for the invoice
* **Date**: Invoice date and due date
* **Amount**: Total amount charged
* **Plan details**: Details about your plan and usage
* **Payment method**: Payment method used
* **Business information**: Your business or billing information
* **VAT information**: VAT details if applicable

### Receiving Invoice Emails

You can opt to receive invoices via email:

1. Go to **Settings** → **Billing**
2. Click **Email Preferences** or **Notifications**
3. Enable **Invoice Emails**
4. Click **Save**

Invoices will be sent to your registered email address when they're generated.

## Billing History

Review your billing history to track payments and invoices.

### Viewing Billing History

1. Go to **Settings** → **Billing**
2. Click **Billing History** or **Invoices**
3. View your payment and invoice history
4. Filter or search for specific invoices or payments

### Understanding Billing History

Your billing history shows:

* **Payment dates**: When payments were made
* **Amounts**: Amounts charged for each payment
* **Invoice numbers**: Invoice numbers for each payment
* **Plan changes**: Upgrades, downgrades, or plan changes
* **Payment status**: Status of each payment (successful, failed, pending)

## Payment Issues

### Failed Payments

If a payment fails:

1. **Check payment method**: Verify your payment method is valid and has sufficient funds
2. **Update payment method**: Update your payment method if it's expired or invalid
3. **Contact support**: Contact support if the issue persists
4. **Retry payment**: Retry the payment after updating your payment method

### Payment Disputes

If you need to dispute a charge:

1. **Review invoice**: Review the invoice to understand the charge
2. **Contact support**: Contact support to discuss the charge
3. **Provide details**: Provide details about why you're disputing the charge
4. **Wait for resolution**: Wait for support to resolve the dispute

### Refunds

Refund policies vary by plan and circumstances:

1. **Review policy**: Review Genseo's refund policy
2. **Contact support**: Contact support to request a refund
3. **Provide details**: Provide details about why you're requesting a refund
4. **Wait for processing**: Wait for the refund to be processed

## Best Practices

### Payment Management

* **Keep payment method updated**: Ensure your payment method is always current
* **Monitor billing**: Regularly review your billing history
* **Save invoices**: Download and save invoices for your records
* **Set up email notifications**: Receive invoices via email for easy access

### Business Information

* **Keep information current**: Update business information when it changes
* **Verify VAT numbers**: Ensure VAT numbers are correct for tax compliance
* **Include all required information**: Provide all required business information for invoicing

### Invoice Management

* **Download regularly**: Download invoices regularly for your records
* **Organize invoices**: Keep invoices organized for accounting purposes
* **Review for accuracy**: Review invoices for accuracy and contact support if there are issues

## Common Questions

### How do I update my billing address?

Go to **Settings** → **Billing** → **Payment Methods**, then edit your payment method to update the billing address.

### Can I get invoices in a specific format?

Invoices are typically provided as PDFs. Contact support if you need invoices in a different format.

### How do I add multiple payment methods?

Go to **Settings** → **Billing** → **Payment Methods**, then click **Add Payment Method** to add additional payment methods.

### What if I need to change my business information?

Go to **Settings** → **Billing** → **Business Information**, then edit your business information and save the changes.

## Next Steps

* Learn about [plans and limits](/billing-support/plans-limits-upgrades) to understand your billing cycle
* Explore [canceling subscriptions](/billing-support/cancel-subscription) if you need to cancel
* Review [contacting support](/billing-support/contact-support) for assistance with billing questions